We encourage all Citi Bike users to be mindful of their surroundings while they ride. If you have experienced a crash or collision on your Citi Bike and are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Citi Bike of the facts of the crash by contacting Citi Bike customer service or calling 1 (855) 245-3311, now supported by Lyft. The bike remains your responsibility until it has been properly locked at a dock or handed over to a Citi Bike representative.

If you aren’t able to dock your bike, please be sure to let our team know.