When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey.
If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock your bike, please contact Citi Bike customer service or call 1-855-245-3111, now supported by Lyft. It's a good idea to enable push notifications on the Citi Bike mobile app, so you'll get a confirmation every time you've successfully docked your bike.
If you’re nearing the ride limit (30 minutes for Single Ride and Day Pass holders, and 45 minutes for Annual Members), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.
If you prefer to receive an email confirmation, you can sign up through your Citi Bike account online – log into your account through the website, scroll down to "Membership status," click on "Manage notifications," check the box next to "Yes, send me an email notification each time I return a bike" and click the "Change" button.