If your bike gets lost, goes missing, or gets stolen, please contact Citi Bike customer service or call 1 (855) 245-3311, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.
Please know that bikes that are missing for longer than 24 hours can result in a $1,200 fee (plus tax) charged to the account holder that took out the bike.
f the bike remains missing, our team will reach out with next steps. When possible, we highly encourage you to ensure the bike is properly docked when a ride is ended by waiting for the green light when docking a bike. Please note that while a bike is missing, extra time fees may be charged if the open ride continues past the time covered in your membership or pass.
If we notice that a bike is returned to the system, we will ensure your ongoing ride is closed.