To keep your account secure, we use a Two-factor authentication at Citi Bike to make sure only you are able to log in. 

When signing into your account you will receive a one-time password sent directly to the email used with your account. Enter this one-time password on the login page and you will be free to access your account and take rides. 

Need to update the email used for your account?

After entering your one-time password to sign in, you can update your email address by going to your Account summary page and updating the email address listed. Be sure to click “Save” before leaving the page!

If you do not have access to this email any longer and are unable to access your account or view your one-time password, reach out to our Customer Support team here, and we will be happy to help update your email. 

If you want to update the password used for your account you can find information about password resets here.