Forgot your password?

If you forgot your password and need to reset it, go to https://member.citibikenyc.com/profile/login and select "Forgot your password?" and enter the email address associated with your Citi Bike account. 

How to update your password in the Citi Bike app:

First, login to your account using the email associated with your account and current password (if you are already logged in, you do not need to log out).

• Login to your account using the email associated with your account and current password (if you are already logged in, you do not need to log out)
• When you are on the map, click on the circle icon in the top left corner of the screen
• Click “edit profile”
• Click “change password”
• Enter your new strong, unique password and click “update”

How to update your password through our website:

• First, go to https://member.citibikenyc.com/profile/login
• Login to your account using the email associated with your account and current password
• Click on “modify profile”
• Click “change password”
• Enter your new strong, unique password and click “update”

Tips on how you can help us to keep you account safe:

• Change your password on any other service where you may have used the same password.
• We strongly recommend using a unique password that you don’t use for any other account.
• Use a password manager to make sure you're using strong, unique passwords everywhere.