If NFC won't unlock for you (possibly due to damage to the nfc tag), please try to unlock by entering the bike number. If still won't open, force close app and try again.
Note that NFC only works if you have an Android or an iPhone 7 or newer.
If it is still not unlocking for you, while at the location please call us at 646-846-5605 to confirm the status of the bike. It’s possible the bike may be out of service or broken, and therefore unavailable to customers.