When you return a bike to an open dock, make sure you see a GREEN light on the dock – that means your bike is securely locked and your trip has closed. If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey.
How will I be sure my trip is closed every time?
It's a good idea to enable push notifications on the Citi Bike mobile app, so you'll get a confirmation every time you've successfully docked your bike.
If you prefer to receive an email confirmation, you can sign up through your Citi Bike account online – log into your account through the website, scroll down to "Membership status," click on "Manage notifications," check the box next to "Yes, send me an email notification each time I return a bike" and click the "Change" button.
You can also confirm that you've docked your bike and ended your trip by checking your account on the Citi Bike website – when you're logged into your account, click on Account Summary and make sure there's an end date/time under "Last Trip."