If there's a charge in your account that you don't recognize, it might be one of the following:
Electric Bike Upgrade
When you upgrade your ride to an electric bike, it will be an additional $2/ride (or $0.50 for Reduced Fare Bike Share). Citi Bike is waiving this for all members until April 27th, 2019. For non-members who purchase a single ride, day pass or 3-day pass through the Citi Bike app and wish to upgrade their ride to an electric bike, it will be an additional $2/ride.
If you purchased a Day Pass or 3-Day Pass, the first 30 minutes of each ride is included in the pass price. If you keep a bike out for longer than 30 minutes at a time, you will be charged for any extra time at the rate of $4.00 per additional 15 minutes. For Annual Members, the first 45 minutes of each ride is included, and the charge for longer rides is $2.50 per additional 15 minutes.
Lost Bike Charge
If you have kept a bike out for more than 24 hours at a time, it is considered lost or stolen and there is a fee of $1200 (+ tax). This can also happen if you did not dock your bike properly, so your ride stayed open, and someone else took the bike and has not returned it. If this is the charge, please contact Citi Bike customer service, now supported by Lyft, as soon as possible.
If you're still not sure about the charge, please fill out this form and a Customer Service agent will get back to you as soon as possible.