Citi Bikes are checked regularly to ensure they are safe and are operating in top condition.
If you think there’s a problem with your bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it. This will lock the bike in place until our technicians can fix it. You should also turn the seat backward so that other riders visiting the station can immediately see there is a problem with the bike.
Our stations are also regularly inspected, cleaned, and visited by technicians for routine maintenance.
To report station malfunction, please fill out this form.