If you lost your keys and you suspect someone may have access to them, please give us a call immediately at 1-855-BIKE-311 (245-3311) to deactivate your bike key and prevent fraudulent use. Any overtime, service, damage or stolen bike fees incurred by your key before you have reported it as lost or stolen will be your responsibility.
You can place an order for a new bike key here for a replacement fee of $10. Keys typically take 7 business days to arrive.
In the meantime, you can ride using the credit card we have on file for your account:
- Go to any Citi Bike kiosk and insert the credit card associated with your account (don't worry, you won't be charged)
- Follow the steps on the kiosk to get a one-time-use ride code. Once you have your ride code, type it into the keypad on a dock with an available bike to unlock the bike
- To ride again - repeat the process
Please note: It's ok to occasionally use your credit card instead of your key. However, if we see frequent switching between credit card and key this alerts us to the possibility of suspicious activity on your account and we may have to suspend your account.