Unsure of why you were charged twice?
It's possible that while riding, you went beyond the time that's included in your pass type. We have these time limits in order to keep the bikes in circulation and available for other riders.
Casual Pass Holders: The first 30 minutes of each ride are included in the pass price. If you keep a bike out for longer than 30 minutes at a time, it's an extra $4 for each additional 15 minutes. To avoid being charged for extra time, keep your rides to 30 minutes each. Take as many rides as you want while your pass is active!
Members: The first 45 minutes of each ride are included in the annual membership price. If you keep a bike out for longer than 45 minutes at a time, you will be charged for the extra time. To avoid being charged for extra time, keep your rides to 45 minutes each. Take as many rides as you want while your membership is active!
Note: If you are charged for any extra time, your card on file will be charged. The fee for a lost or stolen bike is $1200 (+ tax).
Still unsure why you were charged? Please fill out this form and a customer service representative will get in touch with you shortly.