You can now download the Citi Bike app and ride without a key!
If you're an annual member who has been using a bike key and you'd like to switch to unlocking bikes through the app, please contact Customer Service to get this feature turned on. For security purposes, if you make the switch, your bike key will be deactivated and you will no longer be able to use it.
If you're buying a new membership or pass, navigate here for information on buying and using a membership through your app.
Note: You may not switch back and forth automatically between unlocking a bike with your phone and unlocking a bike with a key fob. You will need to contact us to switch between an active key and using the app to unlock bikes.
Forgot your key?
If you forget your bike key, you can use your credit card to get a temporary ride code. Just go to any Citi Bike kiosk and insert the credit card associated with your account to get a one-time-use ride code (don’t worry, you won’t be charged again). Once you get your ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again, insert the same credit card to get a new ride code.
Please note that if we see frequent switching between credit card and key, this alerts us to suspicious activity on your account and we may have to suspend your account. It's ok to occasionally use your credit card, but it's best to use the same method most of the time to unlock a bike.
Looking to replace your key?
Fill out this form to get in touch with a customer service agent.