Casual users will receive a five-digit ride code once your pass is purchased, which can be entered on the dock to take out a bike. You can receive this code from the kiosk or from the app.
If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:
- The light on the dock is glowing red → this means the bike is broken and can’t be unlocked
- Something is wrong with the dock → occasionally, the technology on the dock may fail
- The ride code expired → codes are only valid for 5 minutes for security purposes
- You may have an open rental; did you get the green light when you returned your last bike?
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the credit card used to buy the pass to get a new ride code issued (don’t worry, you won’t be charged again).
If your ride code is active and you do not have any open rentals, please call 1-855-245-3311 to troubleshoot.