If you’ve entered your 5-digit ride code correctly into the keypad on the dock and the light on the dock isn’t turning green, there may be a few reasons why it isn’t working:
- The light on the dock is glowing red → this means the bike is broken and can’t be unlocked
- Something is wrong with the dock → occasionally, the technology on the dock may fail; please try a different dock
- The ride code expired → codes are only valid for 5 minutes for security purposes; if it's been longer than that, you will need to request a new ride code (you won't be charged again)
- You may have an open rental → you can't take out a new bike until you have ended your last ride
If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the credit card used to buy the pass to get a new ride code issued (you won’t be charged again).
If your ride code is active and you do not think you have any open rentals, please call Customer Service at 855-245-3311.