Press firmly into the dock, holding the bike in place until you see the green light. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike. If you get a red light, try again at the same dock. If you get two red lights, try another dock.
If you continue to receive red lights at multiple docks or can't successfully, call us at 1-855-BIKE-311 (1-855-245-3311) and we'll try to help you diagnose the issue.
See the video below for more insight into how to return a bike.