To dock your bike, line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!). Make sure you're pushing the bike all the way into the dock and hold it in place until the light on the dock turns green, which indicates that it's locked. Enable push notifications on the Citi Bike mobile app to get a confirmation message when your bike is docked properly.
If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock your bike, please call Customer Service at 855-245-3311.
See the video below to learn how to properly dock your bike.