Forgot your key? It happens to the best of us. The good news is you can use the credit card associated with your account to get a temporary ride code. Here's how:
- Go to any Citi Bike kiosk and insert the credit card associated with your account (don't worry, you won't be charged)
- Follow the steps on the kiosk to get a one-time-use ride code. Once you have your ride code, type it into the keypad on a dock with an available bike to unlock the bike
- To ride again - repeat the process
Please note: It's ok to occasionally use your credit card instead of your key. However, if we see frequent switching between credit card and key this alerts us to the possibility of suspicious activity on your account and we may have to suspend your account.